understanding quality
Using The Quality Ladder®
This one-day training event provides an understanding of what quality is and how you "get" quality. We usually provide this training for every person in a client’s organization. It has been proven effective in initiating and facilitating change in different companies. It also enhances the awareness of quality and the communication of quality throughout the company. The Quality Ladder® acts as a focal point for communication between people.
Discover and define the five key elements of quality using the versatile Quality Ladder model, which you will customize to your work. We will introduce you to the cost of quality and how it occurs in your workplace and then help you plan for continuous improvement back on the job.
We make sure that everyone understands by progressing from clear concepts to relevant applications.
At the end of this workshop, you will be able to:
- Define your customers
- Describe the criteria customers use to define quality
- Explain your customers expectations
- Assess and measure your level of performance in delivering quality
- Describe the value you bring to the customer
- And more!
You’ll also take away a certificate of learning and a handbook with valuable information on maintaining your quality management system.
Workshop Presenter: W. David Hall, P.Eng.